A question the AI closes for a customer, counted once. Copilot suggestions for your team come out of the same pool. Startup carries no Copilot, so there the pool covers customer answers alone.

Neither. Teammates are unlimited on every plan and the AI's work is baked into the flat price. Running hot? Another 1,000 requests costs a fixed $49 — the invoice never surprises you.

Because per-seat pricing punishes growth: every hire makes your support stack more expensive, so teams ration logins and share accounts. We price the workspace, not the people in it. Invite support, sales, engineering, the founder — the price doesn't move.

Nothing. Teammates are unlimited on every plan, so ten new agents cost $0 extra. Your bill changes only when you choose a different plan — never because you grew.

Your AI request quota is the only meter, and it's predictable. You get an alert before you reach the cap, and a top-up is a flat $49 per 1,000 extra requests — no overage rates, no automatic charges, no surprise line items.

An in-app warning appears well before the cap. Then it's your call: buy a top-up in one click, or ride out the month — the AI simply routes new questions to your team, and customers notice nothing.

Yes. Add-ons are self-serve: $49 per extra 1,000 AI requests, $39 per extra 10,000 outbound messages, $29/mo per additional brand. Pile on as many as you need and unwind them anytime.

Customer-initiated chats cost nothing inside Meta's 24-hour service window. Business-initiated messages carry Meta's own rate, forwarded to you at cost — we add zero markup.

No engineering. Hook up your channels, feed in the help articles, and answers start flowing — typically within a working day. If you're on Zendesk, we'll carry your data over ourselves.

Sure. An upgrade kicks in immediately and you pay only the prorated slice of the current cycle; a downgrade waits for renewal, so you use everything you've already bought.

Pick a plan and keep going. Your settings and history stay safe for 30 days either way.