Every thread, pre-read for you

Automatic three-bullet briefs on every conversation, inbound translation into the operator's language with a one-click "Show original" toggle, and outbound translation of drafts into the customer's. Knowledge-grounded reply drafting and free-form questions are in early access — a demo gets you in.

Each new customer message triggers a background rewrite covering the last 50 messages — what is wanted, what has been offered, where things stand — as three bullets of fifteen words or fewer. Briefs sit above the thread and in the case details, in each operator's own language, and cover bot-run threads and Zendesk-synced tickets alike.

Operators pick from fifteen interface languages for briefs and translation. On the customer side, detection is automatic and translation runs in both directions. Up to fifty messages translate per pass, and caching means reopened threads render instantly.

That is the heart of early-access drafting: retrieval runs over the sources linked to your agent, and every draft cites what it used, so an operator can verify before sending. The same sources power the customer-facing agent — one library, two uses.

No. Its actions draw one-for-one from the same AI-request quota as customer-facing replies — no per-seat add-on, no hidden meter, one pool in your usage dashboard. And since teammates are unlimited, every operator on the team gets it.

Yes — Copilot attaches to the conversation, not the channel. Briefs generate for widget chats, email, and Zendesk sync alike, and translation works on any thread in the inbox.