Shared inbox software with AI built in

One inbox for website chat, email, WhatsApp, and Telegram — where AI answers the routine questions and hands your team the rest with a summary and full customer context.

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Most teams go looking for a shared inbox the week support@ breaks: two people answer the same email, a WhatsApp thread dies in someone's phone, and nobody can say whether the angry customer from Tuesday ever got a reply. A classic shared inbox fixes the collisions — but it still leaves humans typing the same ten answers all day.

Sufox is a shared inbox with the second problem solved too. Every channel lands in one queue with assignments, internal notes, and collision detection, and an AI agent works the front line: it resolves about 7 in 10 routine questions from your knowledge base and escalates the rest with a summary attached. Your team opens a conversation already knowing who the customer is, what they asked before, and what the AI has tried.

One inbox for every channel

Everything arrives in one place, organized like a team actually works:

Website chat, email, WhatsApp, and Telegram in a single queue — on every plan.
Views for Mine, Mentions, and Needs-human keep ownership unambiguous.
Assignments, internal notes, and collision detection stop double replies.
The AI agent's resolved conversations stay searchable alongside your team's.

Inbox

Your inbox

Mentions2

Mine6

Queues

Needs human1

Folders

AI Agent

Channels

What 'AI built in' means in practice

Not a chatbot bolted on the side — AI in every step of the workflow.

Front-line AI agent

Answers routine questions from your knowledge base around the clock, and cites its sources.

Escalation briefings

When a conversation needs a human, it arrives with an AI summary — no scroll-back archaeology.

Copilot in the composer

Drafts, rewrites, and tone fixes based on your docs and the thread — you stay in control.

Customer context on the right

Company, plan, past conversations, and activity beside every thread as you type.

Macros and shortcuts

Saved replies one '/' away, with variables filled from the conversation.

Answer-quality analytics

Every AI answer is scored, so you can see containment, gaps, and CSAT per channel.

Every conversation arrives with context

The sidebar answers the questions your team used to ask each other:

Who is this? Company, location, plan, and outbound status at a glance.
What happened before? Recent conversations, first seen, last seen — one column away.
What did the AI already try? Escalations carry the full bot transcript and summary.
No CRM round-trips: the context lives beside the reply box.

Ava RennerUser

ava.r@northgate.co

Berlin, DE 11:54

Details

CompanyNorthgate

Conversations3

First seen21d ago

Last seen4m ago

OutboundSubscribed

Recent conversations

Double charge on March invoice4m ago
Where is my refund?2d ago

Segments

VIPBillingEU

Send messageUnsubscribeMerge…

Priced like an inbox, not like a suite

Every plan is a flat price per workspace: $99, $219, or $499 a month, with unlimited teammates on all of them — a shared inbox where sharing is actually free. The plans differ by AI volume (1,000, 2,500, or 7,500 answers a month) and by extras like the copilot and proactive campaigns from Growth up; a $49 top-up adds 1,000 AI requests whenever a month runs hot.

If you're comparing against per-seat shared-inbox tools, run the math at your real team size: five seats of almost anything costs more than $99 flat — before any of them includes an AI agent doing seven-tenths of the work.

Frequently asked questions

A shared team inbox — one queue for chat, email, and messaging channels with assignments and notes — where AI participates in the workflow: answering routine questions on its own, summarizing conversations for handoff, and drafting replies for agents to approve.

Website chat widget, email, WhatsApp, and Telegram — all included on every Sufox plan. Each conversation keeps its channel context, and your team answers everything from one queue.

A shared mailbox stops at 'everyone can read it.' A shared inbox adds ownership: assignments, collision detection, internal notes, views, and metrics — and Sufox adds an AI layer that resolves routine questions before anyone opens them.

You choose. The AI agent can answer routine questions autonomously from your knowledge base — citing sources — or run in copilot mode where it only drafts and a human sends. Many teams start with drafts and turn on autonomy once the answer quality scores convince them.

Sufox is $99, $219, or $499 per month flat, with unlimited teammates — the tiers differ by included AI volume (1,000 to 7,500 answers a month), not by seats. Extra requests are $49 per 1,000 when you need them.

Move support@ somewhere it can breathe

Connect your channels in an afternoon — the AI starts triaging immediately.