The whole team in. Seats stay free.

AI clears the repeat questions before anyone reads them; humans grab what is left with the story already written. Invite everyone — the price does not move.

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Card locked after failed payment

Resolve
Conversation
Ava R.11:46 AM

Payment failed but money was withdrawn

Sufox Support11:47 AM

Nothing to worry about: the failed charge reverses on its own — your bank should show it within 3–5 business days.

Ava R.11:49 AM

And now the card itself is blocked — how do I fix that?

Sofia11:52 AM

Hi, I'm Sofia — checking your request now.

ReplyNotesCopilot
Type your reply or type "/" for macros
Send

Morning coffee, an already-shorter queue

By the time you sit down, the routine tickets are gone and the rest are labeled.

The bot took the easy ones

Password resets, delivery questions, plan basics — cleared overnight without a human touch.

Humans get a briefing

Whatever needs judgment shows up pre-summarized, with the customer's story attached.

Nobody works in the dark

Shared notes, @mentions, and presence dots show who is on what, live.

Nobody plays traffic cop

Conversations file themselves into the right lists and land on teammates who are actually online.

  • Built-in lists for your own tickets, escalations, snoozed threads, mentions, and what the AI is holding or has closed
  • Any filter you build can be pinned as a shared view for the whole team
  • Hand-outs run round-robin or to whoever carries the lightest load, shift-aware
  • People on vacation or off shift simply never get dealt in
Inbox
Your inbox
Mentions2
Mine6
Queues
Needs human1
Folders
AI Agent
Channels
More

Type it once, reuse it forever

Saved answers, drafts that survive tab-switching, internal notes, and per-message delivery state — all inside the writing box itself.

  • A full editor — drop screenshots and files inline
  • Public replies and team-only notes share one thread view
  • Half-written answers keep themselves safe while you jump between conversations
  • Type a slash and a macro replies, tags, assigns, or closes in one stroke
  • Each message shows whether it landed, with instant resend if it did not

Stop asking twice.
It's all right there.

Repeating an order number to a company feels like shouting into a void. In Sufox the answer sits beside the conversation before your agent has to ask.

  • Name, company, plan, and any custom fields pinned next to the reply box
  • The page they were on, their tags, folders, plus every earlier conversation
  • Write in from two apps and you are still one person with one file
  • Anything ambiguous merges by hand through a searchable dialog
  • Auto-matching sticks to hard identifiers — a human confirms every merge
Every thread opens with the customer's whole history one glance away.
AR
Ava RennerUser
ava.r@northgate.co
Berlin, DE 11:54

Details

CompanyNorthgate
Conversations3
First seen21d ago
Last seen4m ago
OutboundSubscribed

Recent conversations

  • Double charge on March invoice4m ago
  • Where is my refund?2d ago

Segments

VIPBillingEU
Send messageUnsubscribeMerge…

Bring the archive. Skip the rebuild.

Most tools make you pay for switching with lost threads and a bot that knows nothing. Sufox imports Zendesk, Freshdesk, or Intercom wholesale.

  • Day one starts with your full archive, searchable
  • Macros, tags, and structure arrive assembled — no second setup
  • The queue never pauses while the move happens
Zendesk
Freshdesk
Intercom
Sufox

What travels with you

  • The conversation archiveImported whole and findable immediately
  • People and organizationsDeduplicated on arrival
  • Help-center contentFeeds the AI from day one
  • Saved repliesWork out of the box
  • Teams, tags, and settingsRecreated as they were

Shave the seconds. They were hours.

Multi-select, timed snoozes, urgency flags, search that previews, badge counts that agree with each other, and junk kept out of sight — the paper cuts, healed.

Multi-select

Sweep a pile of threads closed, assigned, or tagged together.

Timed snooze

Park a conversation; it resurfaces exactly when due.

Urgency flags

Mark what is on fire and it glows in every list.

Preview search

Read the matching message before you ever open the thread.

Honest badges

The unread number is the same in every open tab.

Junk drawer

Spam files itself away from the working queue.

Asked by teams on their way over

Setup, channels, and the AI-human relay — answered plainly.

Thirteen in total — live chat, email, WhatsApp, Telegram, Facebook Messenger, Instagram, and more. They all pour into the same queue, and a customer who hops between apps keeps one unbroken history.
The agent takes first contact on everything and passes along whatever needs judgment — the thread lands in the Needs human list carrying its history plus an AI-written brief. Your team can also claim any bot-run thread in a click and return it just as fast.
You set the policy: rotate evenly, or weight toward whoever is least loaded. The router honors shift schedules and time off and quietly skips anyone marked away — threads only reach people who are present to answer.
Yes — the AI handling list is a live window onto every thread the bot is mid-conversation on, and AI resolved holds the finished ones. Open any of them, read along, and take the wheel whenever you like.
No — a macro triggered from the slash menu can also assign the thread, attach tags, or close it as the reply goes out. The answer and the housekeeping happen in one keystroke.
They are stitched into a single contact automatically the moment a message arrives — matching runs on hard identifiers only. Cases automation can't safely call get a manual merge dialog with search.

Give the queue to the whole company

Plug in your channels, flip on the AI, invite everyone — seats are free on every plan. 14-day trial, no card.

Start 14-day trialBook a demo

Keep exploring

The rest of Sufox

AI AgentFirst responder on every channel — grounded in your docs, honest about sources, quick to hand over.Learn moreKnowledge BaseThe help center customers search — and the source your AI quotes, updated together.Learn moreCustomer messagingTours, surveys, banners, and announcements that reach customers before tickets exist.Learn moreAnalyticsPrebuilt reports, a drag-together dashboard, and a straight read on what the AI closes.Learn moreCopilotEarly accessThread recaps, translation, and drafted replies for operators, right in the queue.Learn more