Help desk software for small teams

Two to ten people, every hat on every head — and customers who expect answers around the clock. Sufox pairs your small team with an AI agent so coverage stops depending on headcount.

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14-day free trial. No credit card required.

Small support teams don't fail on skill — they fail on arithmetic. Three people cannot cover 24/7, a queue of repeated questions eats the hours that hard problems need, and enterprise helpdesks price and configure like you have an ops department to run them. Per-seat tools add insult: the moment someone helps out in the inbox, the subscription grows.

Sufox is sized for the actual problem. The AI agent takes the routine majority — about 7 in 10 questions — directly from your knowledge base, at night and on weekends too. Your team works the remainder in one shared inbox across website chat, email, WhatsApp, and Telegram, with an AI copilot drafting replies they approve. Setup is a same-day job, and the price is one flat number: from $99 a month, unlimited teammates included.

An AI teammate that takes the night shift

Coverage stops being a rota problem when the routine answers itself:

The AI agent resolves repeated questions instantly, 24/7 — no schedules, no time zones.
Containment and escalation rates show exactly how much it handles on its own.
Anything uncertain is handed to your team with a summary and full context.
Knowledge gaps are ranked by frequency, so an hour of doc-writing buys real coverage.

AI agent

A scorecard of what the bot manages without help.

Last 30 days

Containment rate

66%↑ 3.8%

Escalation rate

13%

Deflection rate

60%↑ 5.5%

Bot vs human

76% bot

Knowledge gaps

Unanswered questions · ranked by frequency

How do I change my billing cycle?31 asksResolve

Do you support SSO / SAML login?26 asksResolve

How can I export all my data?17 asksResolve

Can I set business hours per team?11 asksResolve

Big-team support, small-team overhead

The features that matter, without the admin console that needs an admin.

One inbox, four channels

Website chat, email, WhatsApp, and Telegram together — no tab-switching, no missed threads.

Copilot drafts, you approve

AI drafts replies from your knowledge base and past conversations; your team edits and sends.

Macros and saved replies

Type '/' and the refund flow, the password reset, the shipping answer are one keystroke away.

Assignments without meetings

Mine, Mentions, and Needs-human views keep ownership obvious in a team of three.

Same-day setup

Connect channels, import docs, go live — no consultant, no configuration project.

One flat price

From $99/month for the whole workspace. Helpers, part-timers, and founders join free.

Answers your team only has to approve

The copilot turns every teammate into your most experienced one:

Drafts pull from the knowledge base and the customer's history — not generic templates.
Tone help rewrites a rushed reply into a calm one in one click.
Notes and mentions keep internal discussion inside the same thread.
Included from the Growth plan, using the same AI quota — no per-agent fee.

Via

ReplyNotesCopilot

Hi Ava — apologies for the doubled charge! The refund is already moving. Here's the timeline: 1. We reverse the duplicate on our end today. 2. Within 3–5 business days your bank shows it back. 3. The moment it clears, a confirmation email heads your way. Is there anything else I can sort out?

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What it costs a small team

Startup is $99 per month: the shared inbox on all four channels, the knowledge base, and 1,000 AI answers — typically enough for a team fielding a few hundred conversations a month. Growth at $219 adds the copilot and proactive messages with 2,500 AI answers. There are no per-agent seats on any plan, so the fifth teammate costs the same as the first: nothing.

Compare that with per-seat tools where the software bill quietly becomes a headcount tax — and where AI, if offered, is another per-agent add-on. With one flat number, budgeting support is a one-line item, and adding a helper during a spike is a decision about people, not procurement.

Frequently asked questions

Pick by overhead, not feature count: a small team needs multi-channel coverage, an AI agent for the routine queue, and setup measured in hours. Sufox bundles those at a flat $99/month with unlimited teammates. Per-seat suites make sense at a scale where you have admins to run them.

Not by themselves — and they shouldn't try. The realistic pattern is AI-first coverage: the agent answers routine questions around the clock, and your team handles escalations during working hours. Customers get instant answers at 3 a.m.; nobody wakes up for a password reset.

No — setup is a same-day job: connect email and chat, import your docs, done. You'll use the inbox, macros, and the AI agent from day one and grow into campaigns and analytics later. There's no admin console that needs a dedicated admin.

Nothing to migrate off: the same plans carry unlimited teammates, and you upgrade only when AI volume grows — $219 for 2,500 answers, $499 for 7,500. Queues, views, analytics, and multi-brand support are already there when you need them.

No. Every plan includes unlimited teammates, so seasonal helpers, part-timers, and the founder who checks in on weekends all work in the inbox at no extra cost.

Give your small team a bigger presence

Set up before lunch, answer around the clock. Flat price, unlimited teammates.